FAQ Landlords

Frequently Asked Questions - Landlords

MY ONLINE ACCOUNT

Click Login at the top of the screen and complete each of the fields under the "Create New Account" heading on the right hand side of your screen. Please note there is no charge associated with creating an account and that your information will held in the strictest of confidence. To help ensure the safety of your user account, keep your login details confidential at all times.
Click Login at the top of the screen and then enter the email address and password you have on file under the "Account Login" heading on the left hand side of your screen.
After logging in with your email and password, click the MY ACCOUNT link in the toolbar at the top of the screen. Everything from your contact information and password to employment history and references can be edited from this secure account environment.
Click Login at the top of the screen. Enter your email address in the Email field below the "Account Login" heading and then click the "Forgot your email address or password?" link.

ADVERTISING A RENTAL PROPERTY

That's an excellent question and one we get quite often. We're in the midst of developing a dynamic listing tool that will pull listings of comparable size and nature and suggest a real-time and market by market rental range for you. While we develop that listing tool, your best course of action is to research as many comparable listings as possible and to be receptive to what the market is telling you with regards to fair rates.
After logging in, click the ADD LISTING link in the toolbar at the top of the screen. Now on the Listing Packages page, select either a single listing or one of our multi-listing packages. If you choose a single listing package, you will begin building your listing immediately. Follow the prompts making sure to add as much detail and as many photos as possible for the best listing results.

For those of you interested in one of our multi-listing packages, you will first need to purchase the listing package of your choosing before building your first listing. After having purchased a listing package, follow the prompts and begin building your listings.
We accept Visa, Visa Debit, MasterCard and Discover Card.
Please consult our rates page by clicking the ADD LISTING link from the toolbar at the top of the screen for our individual listing rates as well as our multi-listing package prices.
Yes, a receipt will be emailed to you after completing your payment.

Receipts for individual paid listings are also retrievable from the My Listings tab in the MY ACCOUNT environment. Click the "Edit / Preview" text link next to each of your listings as shown on the My Listings tab and then click the "Print Receipt" button on the right hand side of the page that opens to view and print a full receipt.

Receipts for multi-listing packages are also retrievable from the My Listing Packs tab in the MY ACCOUNT environment. Click the View Details text link on the My Listing Packs tab next to each listing package to view and print a full transaction receipt.
Yes, absolutely! To print another copy of a single purchased listing, click the My Listings tab in the MY ACCOUNT environment. Click the "View / Preview" text link next to your listing and then click the "Print Receipt" button that appears on the right hand side of the page.

To print a receipt for a multi-listing package, click the My Listings Packs tab in the MY ACCOUNT environment. Click the "View Details" text link next to your listing package to print a copy of the receipt.
If you set your Listing Start Date for today, your listing will appear automatically. Otherwise, your listing will appear on the date you've selected.
Included in your listing fee is full and complete control of each and every one of our listing tools. This means that you can add an unlimited number of photos, write as detailed and comprehensive property summary possible and define as many features and amenities as you wish in addition to having your listing prominently displayed in our search results and professionally marketed to tenants in real time.

You're listing will be complete with multiple interactive maps showing where everything from transit routes to coffee shops and restaurants to parks are located. Best of all, as we continually release new and additional features your listings will be automatically updated and professionally marketed entirely on your behalf.
If you set your Listing Start Date for today, your listing will appear automatically. Otherwise, your listing will appear on the date you've selected.
Absolutely! Consider the following points when building your listing:

  • Details – Make sure that you haven't left any detail (no matter how small it may seem) out of your listing. You never know what a tenant might be looking for and it would be a terrible shame if you held their dream property and they had no idea.

  • Photos – Take and post lots and lots of good-quality photos. While a good, well-written property description is important, not every tenant is going to read it. Photos, on the other hand, get much more attention and allow you to really showcase your rental.

  • Price – Be realistic with price. While you may feel your rental is worth a couple thousand dollars for the view alone, if you price yourself out of the market finding a tenant could prove difficult. Research comparable properties and be receptive to what the market is telling you with regards to price.

  • Be honest – It's to be expected that you will focus on the selling points such as the view, the neighborhood and the amenities, but be careful not to take it too far. At a point your listing may sound “too good to be true” which could scare interested tenants into thinking your listing isn’t legitimate.

  • Social Media – We have the social media tie-ins in place to share a property to your Facebook, LinkedIn and Twitter networks. It takes a matter of seconds to engage your social media contacts and doing so will greatly increase its exposure and your likelihood of securing new tenants.

UPLOADING PHOTOS

Use the Add Photos tool located below the property features tiles on the Property Details page. Click the "Browse..." button and select as many as twenty (20) photos at one time. Once you have selected your photos, click the "Open" button at the bottom of the photo window and then click the "Upload" button in the Add Photos area.

If you wish to add more than 20 photos to your listing simply repeat the process and the additional images will be added to your listing.
Our system accepts JPEG, GIF and PNG style images. Make sure that you're trying to upload photos which have been saved in one of those approved formats.

After uploading your photos, make sure to click on the "Save & Continue" button at the bottom of the screen to make sure that your listing is updated and your photos are added.
We have three approved photo formats: JPEG, GIF and PNG.
Yes. We're working on a new sort tool but for now the system will sort your photos in alphabetical order based on their file names. The best solution is to number your photos from “1” being the first image displayed to “20” (for example) being the 20th image displayed.

You can also choose a “Cover Photo” by clicking the little “Star” in the upper left hand corner of each image preview.
After you upload a photo a preview of that image appears on your listing page. Notice the white space provided below each image. That space is for you to add a description of each of your photos.

It isn't required that you add a description of each image. but a little added clarity could help explain or highlight some key features in each image. Please remember that there's a limit of 100 characters per description so be direct and use clear, simple and easy to understand language.
Yes. The first image you upload will default as your Cover Photo. You can change the Cover Photo by clicking the little star in the upper left hand corner on any of the images you've uploaded.

YOUR ACTIVE LISTING

Your listing will be advertised for 120 consecutive days beginning on the "Listing Start Date" which you defined (or will define) when building your listing.
Great, congratulations on finding new tenants! It is best that you set your listing status to: “Rented” so that you don’t continue to receive calls from other interested tenants.

To change your listing status choose the My Listings tab in the MY ACCOUNT environment. Click the “Edit / Preview” text link next to your listing and then click the “SET AS RENTED” button towards the bottom of the screen.

If you return to the My Listings tab and refresh your screen your listing status will now show as: “Rented.”
Absolutely! We encourage you to actively manage your listings and make sure they are as accurate and complete as possible.

From the My Listings tab in the MY ACCOUNT environment you can edit property specific items such as: photos, features, descriptions even bedrooms, bathrooms and property type by first clicking on the address of your listing. Make as many revisions as you wish, but make sure to save your changes by clicking on the “Save & Continue” button at the end of the page (just above the footer).

To make revisions to your listing details such as: rent, availability, contact details and listing status click the “Edit / Preview” text link on the My Listings tab in the MY ACCOUNT environment. Make as many changes as you wish, but make sure to save your revisions by clicking on the “Update” button which is found towards the bottom of the screen.

REACTIVATING YOUR LISTING

Coming Soon! We’re in the process of developing the “Listing Reactivation Sequence” and will be implementing it as soon as possible.
Yes, but we advise against it. Our research has shown that simple changes or minor edits to an active listing can make a significant impact on its performance. Rather than deleting a listing and paying to post the same ad twice, look at some comparable properties and see how they're being advertised and leverage those strategies in your own marketing. Or, if you’d prefer, feel free to contact our listing team at: info@apartmentlove.com and we’ll work with you to build a professional and attractive listing.
We have a high number of listings for this location.
Please refine your search or zoom in on an area.